In early ’22, I placed three orders with Honey’s exclusive offers activated for each. I was due the equivalent of $80 in honey gold but none was added to my account.
So, after waiting the requisite two weeks, I reached out to customer service for a solution as I had once before. I was owed $80 in exchange for the commissions they had received and I was primed to get them.
I sent several emails over the course of two weeks but heard nothing substantive back.
Next, I opened many chats and after interacting with the agents via chat to give them my information, the chat seemed to time out as if there was a technical difficulty.
Not to be dismayed, I redirected the email towards an executive, Ryan Hudson, at an email address I found on the web, hoping to get anybody’s attention; no dice, no response.
I contacted Honey on Twitter and the same ghosting happened again!
But this time with a slap to boot: they had blocked my account on Twitter!
It’s unfortunate that Honey doesn’t seem to value its customers enough to either help us or provide a simple explanation.
UPDATE! 7/14
After this post was published i reached out to give them one final chance to give me an explanation. After giving them my email address I begin to share my story on Twitter and received no further responses and more of the same blockage.
With 30 something other cash back options know that you have many alternatives. Their actions suggest they don’t value their customers enough to provide an explanation or follow through with their promises. As, you can’t be confident Honey will follow through when it matters most, it’s best if you take your business elsewhere. I reward more reliable companies instead. Buyers rejoice at being treated like mushrooms? I think not.
THE BOTTOM LINE
Customers have many options these days. Data supports that quality of customer service is the most important aspect we consider when choosing with whom we conduct business. Honey offers a special incentive in their exclusive offers and on-page integrated coupons (on Amazon in particular) it is alarming that they would block a customer for reasons unclear to me. I had done my part and they had dropped the ball on theirs. Regrettably, I can’t, in good conscience, recommend that you use their service.
Have an experience you’d like to share about problem resolution with Honey? Hit me up or share below!
